Introduction
This policy describes how Annna.co.uk act to protect personal information you share with us.
The personal information we collect and how we use it
We will only use the information we collect about you as allowed by law (in line with the General Data Protection Regulations (GDPR) (EU) 2016/679). We collect information about you to: Process your order; and provide you with the best possible service. We will not email you unless you have given us permission. If you are already signed up to receive our marketing emails, you can opt out at any time by clicking on the ‘unsubscribe’ link at the end of every email we send you. We will ask you for your preferences in relation to receiving marketing communications by email. Those preferences can be managed in your Account section.
Information we will collect about you when you place an order or register on our site.
The information we will collect includes the following: your name, address, phone number, email address, credit or debit-card details, and IP address. We will keep the information we hold about you accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies, we will delete or correct them. We will hold your personal information securely, in line with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track how people use our site.
Keeping information
We will only keep your personal information for as long as we need it for the purposes we collected it for, including for the purpose of meeting any legal, accounting or reporting requirements. To decide how long we should keep any particular information for, we consider: the amount, nature and sensitivity of the personal information; the potential risk of harm from unauthorised access to or use of your personal information; what we need your personal information for, and whether we can achieve that purpose in another way; and any legal requirements that apply.
Use of personal information
We use the information you provide to: send you updates about the status of your enquiry or order; send you newsletters and details of offers and promotions we believe you will be interested in; improve the design and content of our site; understand the buying behaviour of our customers; and perform other general marketing and promotional activities focused on our products and services. When you place an order, we need to know your name and email address, the delivery address, and your credit- or debit-card number and expiry date. This allows us to process, pick and dispatch your order, and to tell you the status of your order. We may also ask for your phone number so that we can contact you urgently if there is a problem with your order. For more information on GDPR visit ico.org.uk.
Your permission
When you provide your information, you are agreeing to us and our service provider (if any) using that information. If we decide to change our privacy policy, we will put those changes on this web page so that you know what information we collect, how we use it, and what circumstances we share it in.
Your email address
We will use your email address to communicate with you about your order and the products you have bought. While we have your permission to send you marketing emails, we will use your email address for marketing purposes. You can opt out of receiving marketing emails by clicking on the ‘unsubscribe’ link at the bottom of our emails.
Physical and electronic security
This site is designed to protect the information we collect from unauthorised access. We protect your private information by following appropriate physical, electronic and managerial procedures. To further protect your security, we also take reasonable steps to confirm your identity before we give you access to your account or allow you to make changes to your personal details. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to your personal information.
Your rights
Under the General Data Protection Regulations, you have the following rights concerning your personal information:
- Right of access
- Right to rectification
- Right to erasure (right to be forgotten)
- Right to restriction of processing
- Right to data portability
- Right to withdraw consent
- Right to object to direct marketing
- Rights in relation to automated decision-making and profiling
Cookies Policy
This website uses cookies.
A cookie is a small text file that is downloaded onto eg. a computer or smartphone, when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.
We use cookies to personalise content and ads, to provide social media features and to analyse traffic on our site. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You can consent or refuse to store a cookie on your device. You can block cookies from any website through your browser settings.