How to return an item
Our customers have a 28 day cooling off period. So, if you would like to return an item, please notify us within 14 days of your order being delivered. You then have a further 14 days to return the item back to us. This gives you a maximum of 28 days in total to return an item.
If you need to return an item, please follow these simple steps:
You can contact us by completing the form on our contact us page, quoting 'return' in your e-mail title. Alternatively, you can notify a member of our Customer Care team at hello@annna.co.uk
Please note that we are unable to accept returns for the following unless they are damaged or faulty:
- Perishable items
- Baby Milks
- Unsealed items with a protective seal due to health protection or hygiene reasons.
Make sure that any items you return are securely packaged.
Please note, this does not affect your statutory rights.
Where do I send returns?
Once our Customer Care team have been notified, we will generate a pre-paid shipping label for you which you should attach to your securely packaged parcel.
How long will it take to process my refund?
We aim to process your refund within 3-5 working days of receiving your item, however it can take up to 30 days to receive the refund via the original payment method. Once you've cancelled the contract, you have a legal 'duty of care' to keep the items in a good condition. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you. In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the items returned within 14 days of receipt of the notice of cancellation.
Should the product arrived damaged, you have to notify us within 24h of receiving your order. We may require photo evidence of the damages caused to the product which will allow us to support the claim with our delivery partner.
Cancellations
If you wish to cancel your order, you have to let us know as soon as possible, before your order being dispatched.
If your order was already dispatched, you will have to follow "returns" process.