These terms and conditions apply to your use of our website at Annna.co.uk (this site) and every order you make.
Introduction
We are Annna.co.uk a trading name of Home Toys & Beauty Ltd.
Our business is based in Wales and our registered office is at:
Home toys & beauty limited
69 The Meadows
Shotton
CH5 1QR
Company Reg: 11767407
Registration & accepting terms and conditions & our contract with you
We may change these terms and conditions from time to time. Registration, accepting these terms and conditions, and our contract with you, Your use of this site, and any order you make on it, is governed by law in United Kingdom and any legal action can only be taken in the United Kingdom courts. You will become the owner of, and be responsible for, the products when we dispatch them. We will send the goods to the address provided by You, it is your responsibility to make sure all the shipping details are correct. We will accept no responsibility for orders not delivered due to Customer failing to provide correct shipping address. You will be responsible for keeping to any restrictions and limitations relating to receiving and using the products. We are not responsible for You misusing or/and not following manufacturer instructions regarding the product usage. To register with and use this site you must be over 18 and the details which you give us must be true. You will be responsible for your use of this site and for your orders, so please make sure that you keep your details secure so that nobody can misuse them. We have taken care in preparing the content of this site. We have no liability for warranties of any kind relating to the content of this site, as far as is allowed by law. We and our directors or related companies will not be liable for any losses or claims arising directly or indirectly from your use of this site, except for any damages for death or personal injury caused by the negligence of us, our directors or our employees. Any links on this site to other websites are provided for your interest only. We have no responsibility or liability for their content. The links do not imply that we approve or agree with the content of any linked site. If any of these terms and conditions cannot be enforced, this will not affect the remaining terms and conditions. Once you have placed an order, the order is processed manually at the premises.
Orders and payment
We may accept or refuse any order without giving a reason. Our confirmation email only confirms that we have received your order. There is no contract between you and us until we send you an invoice. We will usually take your payment when we dispatch the goods (except for payments using PayPal, which are taken from your customer account when you place the order). If your payment is rejected or returned for any reason, you must immediately make the payment by another method. These terms and conditions do not affect your legal rights as a consumer. All offers on this site only apply while stocks last.
Returning your item
Our customers have a 28 day cooling off period. So, if you would like to return an item, please notify us within 14 days of your order being delivered. You then have a further 14 days to return the item back to us. This gives you a maximum of 28 days in total to return an item.
You can contact us by completing the form on our contact us page. Alternatively, you can notify a member of our Customer Care team at hello@annna.co.uk.
Please note that we are unable to accept returns for the following unless they are damaged or faulty:
- Perishable items
- Baby Milks
- Unsealed items with a protective seal due to health protection or hygiene reasons.
Make sure that any items you return are securely packaged.
Please note, this does not affect your statutory rights.
Return address
Once our Customer Care team have been notified, we will generate a pre-paid shipping label.
Return address:
69 The Meadows
CH5 1QR
Flintshire
How long will it take to process my refund?
We aim to process your refund within 3-5 working days of receiving your item, however it can take up to 30 days to receive the refund via the original payment method. Once you've cancelled the contract, you have a legal 'duty of care' to keep the items in a good condition. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you. In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the items returned within 14 days of receipt of the notice of cancellation.
Your privacy
Your privacy is important to us. Please see our Privacy policy for details of what information we collect and how we will use and protect it. We will process your personal information in line with our Privacy policy.